Last Updated: 28/01/2025
By hiring the services of Clean Care Solutions (hereinafter "The Company"), you (hereinafter "The Client") agree to the following terms and conditions:
1.1. Clean Care Solutions offers professional cleaning services, including general cleaning, deep cleaning, end-of-lease cleaning, Airbnb cleaning, and office cleaning.
1.2. The services will be performed according to the quality standards established by The Company.
2.1. All reservations must be made at least 1 day in advance.
2.2. Payment must be made in full upon completion of the service or as previously agreed.
2.3. The Company accepts payments via bank transfer and cash.
3.1. The Client can cancel or reschedule a service by notifying at least 24 hours in advance.
3.2. Cancellations made with less than 24 hours' notice will be subject to a charge of 50% of the reserved service value.
3.3. If the cleaning team has already arrived at the location and cannot perform the service due to circumstances beyond The Company’s control (such as denied access or the client’s absence), 100% of the reserved service value will be charged.
4.1. The Client must ensure access to the location at the agreed date and time for the service.
4.2. If access to the location is not possible at the scheduled time, The Company reserves the right to reschedule the service and apply corresponding charges for time lost.
5.1. The Company is not responsible for pre-existing damages at the worksite, including furniture, appliances, or surfaces.
5.2. The Client must be present at the completion of the service to verify the work performed. Any complaints or requests for adjustments must be communicated to the cleaning staff before they leave the property.
5.3. Complaints made after the staff has left the property will not be valid.
5.4. If damage is identified as being caused by the cleaning staff's negligence, the Client must notify The Company within 24 hours after the service for evaluation.
5.5. Clean Care Solutions will use professional cleaning products, but is not responsible for allergic reactions or damages caused by pre-existing materials at the client’s property.
6.1. Cleaning staff will not move heavy furniture or perform tasks that put their safety at risk, such as cleaning ceilings or hard-to-reach areas.
6.2. The Company does not provide hazardous or toxic waste removal services.
7.1. The Company commits to protecting the Client’s privacy and will not share personal or property information without prior authorization.
8.1. Any modifications to the contracted service must be requested at least 24 hours in advance.
8.2. Changes in the scope of work may incur additional costs.
9.1. If the Client is not satisfied with the service, they must notify The Company within 24 hours after the service is performed.
9.2. No refunds will be issued under any circumstances.
9.3. If a proven failure in the service is determined, The Company will complete the cleaning or address the specific area that was not performed correctly, as applicable.
9.4. It is the Client's responsibility to be present at the completion of the service to verify the work. Complaints made after the staff has left the property will not be valid.
Clean Solutions,
Care Guarateed.